How can we help?
Find answers to common questions, troubleshooting guides, and learn how to make the most of XM5 Tools.
Popular Questions
Are my files saved on your servers?▼
No. Most tools process files directly in your browser using JavaScript. For AI-based tools, files are uploaded via encrypted HTTPS and deleted automatically within 15 minutes.
Why is a tool not loading?▼
Our tools require JavaScript to function. Please ensure your browser is up to date and any ad-blockers are not strictly blocking functional scripts.
What's the maximum file size?▼
File size limits vary by tool. Most PDF tools support up to 50MB, while image tools support up to 20MB. For larger files, consider compressing them first.
Are the AI tools free?▼
Yes, all our tools including AI features are completely free. No subscriptions, no hidden costs, and no account required.
How do I report a bug?▼
You can report bugs through our contact form, email us at support@xm5tools.com, or open an issue on our GitHub repository.
Still need assistance?
Can't find what you're looking for? Our support team is here to help you with any questions or technical issues.